Highlighted
by
New Member

Broadband Dropouts

I keep having daily dropouts, it seems to be I. The evening on my broadband they let for around 5 minutes each time and are consistent daily. Other than that my speed and connection is fine, anyone experienced this? 

- I have reset router

- I have checked area status for maintenece 

3 REPLIES 3
Highlighted
by Established Contributor
Established Contributor

Re: Broadband Dropouts

Hi - Could you tell us what broadband plan you're on, and which router you have?

 

I have had a similar issue lately with my Smart Hub on Fibre Max 2 - the internet would drop out, and the hub management page failed to load. We didn't have this issue before upgrading, and I nailed it down to an issue with the Smart Hub and the usage of the 4th ethernet port as a WAN port.

 

Unfortunately, I found no solution to this other than purchasing a third party router - which I have done. Since it's a common issue with the SH, replacement units won't help, and EE doesn't currently have a suitable alternative to my knowledge - without downgrading your connection quality.

Highlighted
by Grand Master
Grand Master

Re: Broadband Dropouts


@Daz23634 wrote:

 

- I have checked area status for maintenece 

If you mean EE's Network Status Checker, that's only for the EE mobile network & does not apply to the EE BB network.


__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Grand Master
Grand Master

Re: Broadband Dropouts

@Daz23634@Silgica  : Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

  • For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
  • For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions