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Broad band always disconnect

Good Morning ,


Since two days now my Bright Box 1 having problems , the broadband always disconnect (flash turn red every 5-10 min)


I tried every basic stuff (unplug it etc) but i still have problems , and i don't know what to do now .


Please send help ! Smiley Happy

EE Community Support Team

Re: Broad band always disconnect

Hi @Supertramp,


Welcome to the EE Community.


Please get in touch with customer service so our Broadband technical team can look into this for you.





Grand Master

Re: Broad band always disconnect

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Broadband Speed Problem? sticky. This will enable us to diagnose the problem and advise you further.

If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 020 7362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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