by Investigator

Brightbox router goes dead

My router randomly powers off in the last 2-3 days. Unplugging and plugging kicks it back to life.

Is this a common problem ? Should it be replaced?

Its 18 months old and I've just renewed another 18 month's contract with them


by Grand Master
Grand Master

Re: Brightbox router goes dead

Sounds faulty.


Actually reboots itself rather than resyncing? Then it's faulty. Call EE for a replacement.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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EE Community Team

Re: Brightbox router goes dead

Hi @ejv,


Welcome back to the community 🙂


Are you still experiencing the same issue this morning with your router?


Our customer care team are here today until 8pm.



Alex 🙂








by Investigator

Re: Brightbox router goes dead

As such its OK today.

But I'm quite wary about total shutdown which happened twice in the recent past.


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