by Wilson123973

Brightbox 2 won't connect to internet

We have recently upgraded to fibre broadband with EE along with a new brightbox 2 . Our laptop which is quite old and running vista will find the box but won't connect to the internet. I have tried everything ! All phones tablets etc connect with no problem. The laptop connects to other internet devices . This is driving me crazy , any help appreciated.


by Grand Master
Grand Master

Re: Brightbox 2 won't connect to internet

In the Vista's Network do you see an "Internet Gateway"?


Try switching uPnP OFF in the router.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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