by Andrewgorton Investigator
Investigator

Brightbox 2 restarts when wired PC shuts down

The wifi works absolutely fine on all devices including the wired PC. 

Then as soon as I shut my PC down the router appears to crash and restart. I don't experience any other internet issues just an annoying 30-60 second downtime while the router reboots.

 

Any ideas?

7 REPLIES 7
by Grand Master
Grand Master

Re: Brightbox 2 restarts when wired PC shuts down

@Andrewgorton: Is

Connection Type

?

 

Else faulty router?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Andrewgorton Investigator
Investigator

Re: Brightbox 2 restarts when wired PC shuts down

Yes, connection type is indeed set to Always Connected.

 

I'd attach an image but I can't figure out how. 

by Grand Master
Grand Master

Re: Brightbox 2 restarts when wired PC shuts down

Image of what?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Andrewgorton Investigator
Investigator

Re: Brightbox 2 restarts when wired PC shuts down

The connection type in settings, as proof.

 

Any other ideas what could be causing the problem?

 

 

by Grand Master
Grand Master

Re: Brightbox 2 restarts when wired PC shuts down

I believe you!

 

Faulty router?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Andrewgorton Investigator
Investigator

Re: Brightbox 2 restarts when wired PC shuts down

Could be, however I've seen other cases on these forums where people have had replacements sent out and nothing has been fixed.

by
EE Community Support Team

Re: Brightbox 2 restarts when wired PC shuts down

Hi @Andrewgorton,

 

Welcome to the EE Community.

 

Please get in touch with customer services and our technical team will be happy to help.

 

If it looks like it is a problem with your router, they'll get a replacement straight out to you.

 

Thanks

 

James

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