by Coatman

Brightbox 2 internet light flashing

Hi all. 

I’ve got a bright box 2 on a fibre connection and has been working fine for several months now.

I got home from work today to find the internet light flashing orange and haven’t been able to get it to connect since. 

I power cycled and factory reset the router. I checked user name, password, settings etc. The landline is working fine. I also tried a different ADSL filter and cable just in case although unlikely as the broadband light is solid green.

Called EE and they ran line tests which were fine and got me to use the migration wizard. 

None of this has worked and I’m still without internet. Does anyone have any idea what could be the problem?

Thank you. 


by Grand Master
Grand Master

Re: Brightbox 2 internet light flashing

Welcome to EE's Home Broadband Forum.

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.


Does the phone announce your correct no. when you dial 1470 17070?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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