21-07-2017 09:04 PM
I recently switched to EE and the Bright Box is driving me to madness. The internet works when wired but when I try to use it wirelessly, it's unuseable. The connection is incredibly slow to the point that it drops out. I can't load pages, I can't download anything, I basically can't do anything at all with wireless. Plug the ethernet cable back in and it's fine. Problem is, I can't plug my phone or tablet into the router.
I found a page earlier about changing the bandwidth but this did nothing.
I have tried to phone EE help but it's always so busy. I was determined to speak with someone this evening but after 22 minutes, I gave up.
Does anyone have any idea how to fix the wifi? At this rate I'm going to have to take a day off work just so I can stay on hold to speak to someone.
Thanks in advance
21-07-2017 09:07 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. Try both a wired & a wireless speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
21-07-2017 09:20 PM
21-07-2017 09:23 PM - edited 21-07-2017 09:24 PM
This is the link for wired connection.
21-07-2017 09:40 PM
I've tried but it just won't work
Welcome to the new version of the thinkbroadband speed test.
by Cazamataz66 Saturday
by JAMESDNEVILLE yesterday