09-06-2019 04:02 PM
@Neilski : Doesn't the EE SH use the same NTP server.
09-06-2019 07:22 PM
EE sent me a Smart Hub and it all works fine now i.e. the system time is correct and I can now use access control to stop my lad playing on his Xbox when he should be asleep !
(It is much easier to set up access control on the Hub than on the Bright Box)
09-06-2019 07:26 PM
I'm unable to find anything at all in the SH menus about time sync.
There are a few lines in the system log about NTP - the most recent as I write this is almost a day old, and happened just after I restarted the router, so it's probably a once-per-boot thing. Each time, there are a pair of lines saying "NTP synchronization start" and then "NTP synchronization success" (10-15 seconds later).
I wouldn't have been surprised if the SH did use the same server (indeed perhaps it does, given that I still don't know for certain that the NTP exchange is the "normal" one for the BB2) but one way or another it seems to work ok...
10-06-2019 07:36 PM
I have been having the same issue with NTP and access control (its GCSE revision time!).
After making two calls to EE support, they sent me a SmartHub, which I installed today. As others have noted, this gets time sync no problem, but the configuration pages don't show the actual name/details of the ntp server used.
The server used by the Brightbox2 (ntp.readytoconnect.co.uk) seems to have been fixed in the last day or so, and is providing ntp service over IPv4 🙂
I checked it using https://servertest.online/ntp
Last week it reported Fail for both IPv4 and IPv6 (probably only needs IPv4 anyway).
I guess this is solved ?
10-06-2019 07:43 PM
Linky don't compute! Corrected (don't end URL in space):
II checked it using https://servertest.online/ntp
10-06-2019 07:51 PM - edited 10-06-2019 08:00 PM
Yes, it was fixed but only completely today in the hour running up to 12:20:38.
It came on stream yesterday at 16:15:41 but didn't start syncing every hour until today at 12:20:38.
10-06-2019 08:08 PM - edited 10-06-2019 08:21 PM
My Bright Box 2 sync'd using NTP at 12:23 today. It's been doing it again hourly ever since.
Amusingly, the log entries are now correctly dated right back to the last router reboot, when I reported the problem in the first place and Customer Support rebooted the router.
Thanks to whoever in EE/Customer Service/Forum Monitoring found the right person to do the technical stuff!
And thanks to everyone on the forum who helped, or just complained, so that EE could see it was widespread and not just us.
I guess that the rest of the user community is blissfully unaware of the
battle being fought gentle nudging of the EE organisation just so that their router logs and access scheduling continues to work. 🙄 😎 🙈 🙉 🙊
10-06-2019 09:27 PM
Very happy to see it's working again.
Weirdly though, it's off by nearly half a second, which is rather a lot for NTP. Good enough for logs and scheduling though! 😀
11-06-2019 06:46 AM
Well done everybody! I hope whatever the fix was (recycling the NTP service?) has gone into EE's standard operating procedures. Looking in the forum this doesn't seem to be the first occurrence of problems with the NTP service.
Amused to see I am not the only one with kids with GCSE focus issues
Oh well only 4 days left ....