16-09-2019 09:45 AM
Hello, there is no internet available for me, location is Swindon, postcode: SN2. i am very tired calling you on 150, none of the person who is answering the call have any idea when the issue will be resolved, basically a clueless people answering the calls and am so frustrated with this outage.
Hope someone with knowledge and care to respond to customer queries will respond here.
16-09-2019 09:53 AM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What does it say after you log into the router:
Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
by Cazamataz66 Saturday