by sbtej

Boardband Internet issues

Hello,  there is no internet available for me, location is Swindon, postcode: SN2. i am very tired calling you on 150, none of the person who is answering the call have any idea when the issue will be resolved, basically a clueless people answering the calls and am so frustrated with this outage.


Hope someone with knowledge and care to respond to customer queries will respond here.





by Grand Master
Grand Master

Re: Boardband Internet issues

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by sbtej

Re: Boardband Internet issues

I am an existing user, on openreach modem Internet Light is not glowing.

EE Community Support Team

Re: Boardband Internet issues

Hi @sbtej,


Welcome to the EE Community. 🙂


Did Customer Care mention what the issue was?


Was it an issue with your line or a local problem?





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