by Cheryl34
Explorer

Bill

My bill was £28 but direct debit took £37 why ?

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: Bill

Is you bill normally £28 but last month you went over and didn't check?

 

Log into your MyEE and look at the bill it will tell you how much should be paid and if you were charged extra it tells you what for.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Bill

Have you just completed your min. term? The fees generally go up then as it was stated when you signed up, e.g.:

£30 a month for 18 months, then £42 a month

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by
EE Community Support Team

Re: Bill

Hi @Cheryl34

 

Welcome to the community. 🙂

 

It could be what @XRaySpeX said. Have a chat with our Broadband Care team who'll look into this and run through some options with you.


Chris

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