Highlighted
by
Explorer

Bill paid in cooling off period

Hi.

 

I recently signed up for EE home broadband with calls etc. Unfortunately my landlord decided to give notice of his intention to sell up.

 

I cancelled my account within the 14 day period. I had forgot to ask the advisor on the call about how the bill works. My service went live on 18th and I paid the bill on the 21st for the month ahead but then when I cancelled the order on the 25th the advisor told me that my service would cease immediately in line with the terms and conditions of the cooling off period.

 

Am I entitled to a refund for the period outside the few days it was active for?

 

Any help is greatly appreciated. Thanks in advance 

1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: Bill paid in cooling off period

@William75d   You’ll be refunded from the point you gave your notice from. 

View solution in original post

2 REPLIES 2
Highlighted
by Grand Master
Grand Master
Solution

Re: Bill paid in cooling off period

@William75d   You’ll be refunded from the point you gave your notice from. 

View solution in original post

Highlighted
by
Explorer

Re: Bill paid in cooling off period

Hi Chris

 

Many thanks for helping me with this. That's awesome, thank you. 😇

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions