by karlferg Investigator
Investigator

Bad latency on fifa 19 online

Hi all using the Brightbox 2, seem to get a stutter lag whilst playing on fifa. and the latency bar is bouncing all over. what tests can i do on a mac to attempt to find the fault?

 

ea server is easo.ea.com 

 

ive done a traceroute and pathping to the servers but not that i can understand if anything is wrong on them.

 

traceroute

 

1 brightbox.ee (192.168.1.1) 2.367 ms 1.908 ms 3.522 ms
2 * * *
3 * * *
4 213.1.129.173 (213.1.129.173) 10.113 ms 7.319 ms 7.131 ms
5 213.1.78.50 (213.1.78.50) 16.323 ms 15.598 ms 15.738 ms
6 87.237.20.128 (87.237.20.128) 27.026 ms 17.512 ms 14.663 ms
7 * * lag-107.ear1.london1.level3.net (212.187.166.145) 17.070 ms
8 * * *
9 4.79.23.202 (4.79.23.202) 142.030 ms 91.671 ms 170.673 ms
10 159.153.92.10 (159.153.92.10) 90.317 ms 90.810 ms 89.694 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *

 

pathping

 

1 brightbox.ee (192.168.1.1) 3.320 ms 1.267 ms 1.875 ms 0.949 ms 2.953 ms 0.968 ms * 3.172 ms 1.341 ms 1.947 ms 2.073 ms 1.902 ms * 4.535 ms 2.511 ms 3.149 ms 3.832 ms 4.730 ms * 3.112 ms 1.703 ms 1.959 ms 1.926 ms 2.085 ms * 3.369 ms 1.812 ms 1.666 ms 2.363 ms 1.693 ms (13% loss)
2 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * (100% loss)
3 * * * * * * * * * * * * * * * * * *

 

could anyone shed any light on this, it seems to only lag when my sisters watching netflix on her firestick but its only recently started about 3/4 weeks ago and i have determined this by making her watch netflix on chromecast instead which was fine but she doesnt want to use that permanantly.

14 REPLIES
by Grand Master
Grand Master

Re: Bad latency on fifa 19 online

You're running over WiFi. You'd be better off over Ethernet. You seem to have a 13% loss just getting from you to router.

 

I wonder why your trace doesn't reach easo.ea.com? c.f.:

C:\>tracert easo.ea.com

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  OrangeRouter [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     9 ms    10 ms     9 ms  213.121.98.144
  5    10 ms     9 ms    20 ms  87.237.20.134
  6    10 ms     9 ms    10 ms  lag-107.ear1.London1.Level3.net [212.187.166.145]
  7     *        *        *     Request timed out.
  8    84 ms    84 ms    84 ms  4.79.23.202
  9    85 ms    89 ms    84 ms  159.153.92.10
 10    84 ms    84 ms    87 ms  159.153.92.94
 11    84 ms    83 ms    84 ms  bfbc2-ps3.gos.ea.com [159.153.64.173]

Trace complete.

 If you can find a WinMTR – Free Network Diagnostic Tool for Mac it might be useful to run it to that games server.

 

I also wonder why NetFlix over Firestick is any diff from Chromecast in behaviour? They are both streaming sticks.

 

She is also competing with you for the WiFi. Have you looked into the Bandwidth Control and QoS features of the router?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online

i run over ethernet cable on my xbox, but macbook air doesnt have a port for ethernet to test unfortunately. i've tried the qos and bandwidth control neither seem to have an effect on my problem. I've tried to make her use the chromecast but she's having none of it.

 

i agree i dont see why the firesticks having a bad effect unless its causing some sort of interferance? 

by Grand Master
Grand Master

Re: Bad latency on fifa 19 online


@karlferg wrote:

i've tried the qos and bandwidth control neither seem to have an effect on my problem. 


Did you place her on a diff VLAN for Bandwidth Control ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online

dont think so how would i do that? 

 

i downloaded a program and got this for traceroute 

Starting Nmap 7.70 ( https://nmap.org ) at 2018-12-25 02:16 GMT
Nmap scan report for easo.ea.com (159.153.64.173)
Host is up (0.090s latency).
rDNS record for 159.153.64.173: da2.gos.ea.com

TRACEROUTE (using port 443/tcp)
HOP RTT ADDRESS
1 3.79 ms BrightBox.ee (192.168.1.1)
2 ... 3
4 276.56 ms 213.1.129.173
5 16.47 ms 213.1.78.50
6 21.23 ms 87.237.20.128
7 20.93 ms lag-107.ear1.London1.Level3.net (212.187.166.145)
8 ...
9 90.39 ms 4.79.23.202
10 89.54 ms 159.153.92.10
11 90.38 ms 159.153.92.94
12 89.26 ms da2.gos.ea.com (159.153.64.173)

Nmap done: 1 IP address (1 host up) scanned in 3.31 seconds

 

and this for a ping scan 

 

Starting Nmap 7.70 ( https://nmap.org ) at 2018-12-25 02:18 GMT
Nmap scan report for easo.ea.com (159.153.64.173)
Host is up (0.092s latency).
rDNS record for 159.153.64.173: dragonage.gos.ea.com
Nmap done: 1 IP address (1 host up) scanned in 0.16 seconds

by Grand Master
Grand Master

Re: Bad latency on fifa 19 online


@karlferg wrote:

dont think so how would i do that? 


By having Multiple SSIDs in SSID Management and binding them to multiple VLANs (I meant earlier) in DHCP .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online



i left her on the normal ssid and i connected to a secondary one, then bandwidth controlled the one she was on but didnt seem to do anything towards my lag situation.

 

the speeds and ping always show good at around 30-50mbps and about 14-28 ping. i just can't seem to find a explanation

by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online

also when i've just went to look at status log the internet disconnected for no apparent reason with it saying this 

 

02:40:48, 25 Dec. WAN link down (FIBRE)
02:40:47, 25 Dec. PPP connection down (FIBRE)
02:40:35, 25 Dec. PPP: Stopped PPP daemon(0,1,5)
02:40:29, 25 Dec. PPP: IPCP down
02:40:29, 25 Dec. PPP: LCP down

by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online

STATUS  Configured CurrentLine StatusLink TypeOperation Mode
--UP
--Fast Path
AutomaticG.993.2 (VDSL2)
DATA RATE INFORMATIONUpstreamDownstream
14425 (Kbps)
57160 (Kbps)
DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise MarginLine Attenuation
6.1 (dB)4.3 (dB)
0.0 (dB)20.4 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds
7.6 (dBm)13.1 (dBm)
116590
----
00
----
00
00
----
00
STATISTICSReceived DataTransmitted Data
197564 (Kbits)
9420 (Kbits)
by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online

i don't think i've been doing qos and bandwidth control right could you walk me through it maybe ive been slowing down my xbox through ethernet too? guessing if its connected to a certain band im not sure how ethernet works.

by Grand Master
Grand Master

Re: Bad latency on fifa 19 online

When she's on the normal SSID she's on the same Default VLAN as the Ethernet i.e. the XBox. Put her on SSID2 mapped to VLAN2.

 

Night for now. Happy Xmas. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online

cheers mate i get you she's on 5ghz now so i've massively throttled that down and ill give that a go! you've been awesome help

by Grand Master
Grand Master

Re: Bad latency on fifa 19 online

This is the 5GHz band of SSID2, not SSID1?

 

Thanks! You're welcome Smiley Happy! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
by karlferg Investigator
Investigator

Re: Bad latency on fifa 19 online

Yea that’s what I’ve done this morning and has seemed to help dramatically time will tell I’ll keep seeing how it is. 

 

Cheers mate couldnt have asked asked for better help. Have a good christmas

by Grand Master
Grand Master

Re: Bad latency on fifa 19 online

Thanks, you too. Please let us know how you get on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
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