16-05-2017 07:10 PM - edited 16-05-2017 07:11 PM
So I was on BT for 2 years and never had a problem. From switching from 54Mb BT to 38Mb EE, I've seen a huge increase of ping spikes and packet loss spikes. there is no pattern of when it happens, however normally the first time I hop on a game for the day, it spikes.
The spikes normally stay between 300-500 ping and without a router reset would last about 15 minutes before returning to a normal 20-30 ping. However when running a www.speedtest.net during the spike, the speeds where normal ( 38 / 10 ) and the ping was 11.
Tonight, after two router resets and 30 minutes later I still have an ongoing spike, which when running speedtest.net, I got this result - http://beta.speedtest.net/result/6302357008. However, when using thinkbroadban, i got this - https://www.thinkbroadband.com/speedtest/1494957840860073355
Normally a reset will stop the spike but tonight, its been going since about 18:30 and has still not returned to its norm.
16-05-2017 07:14 PM
@Joeclarke13: Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
4. What is your ping to BBC.co.uk ?
5. What is your tracert to your gaming server?
16-05-2017 07:35 PM
1) Here are my Router Stats
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
Data Rate Information
Upstream 9999 (Kbps)
Downstream 40000 (Kbps)
Operation Data Upstream Downstream
Noise Margin 22.7 (dB) 17.1 (dB)
Line Attenuation 0.0 (dB) 11.1 (dB)
Indicator Name Near End Indicator Far End Indicator
Output Power -2.5 (dBm) 14.0 (dBm)
Fast Path FEC Correction 90 0
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss of Signal Defect 0 0
Fast Path HEC Error STR 0 0
Interleaved Path HEC Error -- --
Error Seconds 0 0
Received Data 6992519 (Kbits)
Transmitted Data 19005225 (Kbits)
System Uptime is: 00:52:36
2) Here is my wired Speed test
3) Here is my exchange
4) Here are my results from pinging the BBC
Pinging www-bbc-com.bbc.net.uk [220.127.116.11] with 32 bytes of data:
Reply from 18.104.22.168: bytes=32 time=340ms TTL=54
Reply from 22.214.171.124: bytes=32 time=363ms TTL=54
Reply from 126.96.36.199: bytes=32 time=368ms TTL=54
Reply from 188.8.131.52: bytes=32 time=274ms TTL=54
5) Here is my tracert to a game server in the UK. However, this is the same for all game servers across the EU
Tracing route to 186-214-245-216.static.reverse.lstn.net [184.108.40.206]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms BrightBox.ee [192.168.1.1]
2 * * * Request timed out.
3 335 ms 335 ms * 220.127.116.11
4 12 ms 28 ms 12 ms 18.104.22.168
5 315 ms 304 ms 290 ms 22.214.171.124
6 46 ms 13 ms 13 ms 126.96.36.199
7 131 ms 15 ms 15 ms 188.8.131.52
8 292 ms 298 ms 299 ms 184.108.40.206
9 213 ms 228 ms 231 ms ae-3.r24.londen12.uk.bb.gin.ntt.net [220.127.116.11]
10 343 ms 343 ms 353 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [18.104.22.168]
11 363 ms 365 ms 367 ms ae-1.r25.nycmny01.us.bb.gin.ntt.net [22.214.171.124]
12 343 ms 289 ms 286 ms ae-9.r22.asbnva02.us.bb.gin.ntt.net [126.96.36.199]
13 282 ms 364 ms 245 ms ae-6.r22.dllstx09.us.bb.gin.ntt.net [188.8.131.52]
14 367 ms 384 ms 409 ms ae-2.r10.dllstx09.us.bb.gin.ntt.net [184.108.40.206]
15 371 ms 413 ms 413 ms ae-0.a01.dllstx09.us.bb.gin.ntt.net [220.127.116.11]
16 362 ms 398 ms 282 ms xe-0-0-24-1.a01.dllstx09.us.ce.gin.ntt.net [18.104.22.168]
17 * * * Request timed out.
18 432 ms 454 ms 461 ms te6-1.bdr2.core1.dllstx3.dallas-idc.com [22.214.171.124]
19 460 ms 463 ms 467 ms ge0-1.vl38.cr03-59.dllstx3.dallas-idc.com [126.96.36.199]
20 460 ms 464 ms 466 ms 186-214-245-216.static.reverse.lstn.net [188.8.131.52]
16-05-2017 07:47 PM - edited 16-05-2017 07:49 PM
Thanks! The BB connection is fine, for 52 mins, but your throughput is awful.
Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate? Please repost all those results again whilst using the test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.