22-01-2018 06:38 PM
I have recently requested a transfer from TalkTalk broadband to EE Fibre Broadband which comes with a 5 Gig Data allowance for my EE4G Mobile Sim. I am advised that the transfer date has been postponed from 21st Jan 2018 to 31st Jan 2018. When will I be credited with the 5 Gig data on my phone. Thanks. Paul.
22-01-2018 06:58 PM - edited 22-01-2018 06:59 PM
Hello @PaulThornley it can take up to 30 days after your BB go live date for the data boost to be applied:
When will I get my data boost?
It can take up to 30 days after your home broadband account goes live for your boost to kick in.
We'll send you a text to let you know when it's done.
23-01-2018 06:42 PM
Many thanks for your replies. Your answers confirmed what I was told on the Helpline (150), just a shame the shop staff were not as clued up!