by D59M Investigator
Investigator

£50 Credit Claim

I am a new EE Broadband customer trying to claim £50 credit for the early termination fees incurred by switching from my previous provider. The problem is that when I go to the link to claim, I get a message saying that my details are not recognised. My EE broadband is up and running and I have paid my first bill. Any tips on what to do?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: £50 Credit Claim

Phone CS.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master
Solution

Re: £50 Credit Claim

Phone CS.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by D59M Investigator
Investigator

Re: £50 Credit Claim

I called Customer services who were very good and arranged for my credit claim to be completed successfully on production of evidence from my self. They also sent details to the technical team to check why I could not complete this via the normal claim link.

by
EE Community Support Team

Re: £50 Credit Claim

Thanks for coming back and letting us know @D59M

 

Glad you got this sorted.

 

Leanne.

by D59M Investigator
Investigator

Re: £50 Credit Claim

I want to add that Beverley ******** was my Customer Services contact, and she was brilliant in every way in getting my problem resolved so quickly and efficiently.

 

[mod edit: removed personal details from the forum]

by
EE Community Support Team

Re: £50 Credit Claim

Thanks for letting me know @D59M

 

I will pass this feedback on for you.

 

Leanne.

by Grand Master
Grand Master

Re: £50 Credit Claim

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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