by JohnOfedup Investigator
Investigator

5-10 second delay on uploads, EE wash their hands.

So. I live in the sticks so grudgingly accept that my broadband is going to be slow. 3.5m down and about 0.75m up typical once wifi taken into account.

 

My service has seemed patchy of late and lagging when using a remote desktop, and a speed test shows a 5-10 second delay (consistently) on uploads.

 

So question 1, is would this account for the inconsistent service, question 2 is what can I do given the massively unhelpful operator at ee bluntly said anything to do with upload they can't help. At all. Great. 

 

Screenshot below of test. 

 


 

Screenshot_20191010_154702.jpg

 

8 REPLIES 8
by JohnOfedup Investigator
Investigator

Re: 5-10 second delay on uploads, EE wash their hands.

IMG-20191010-WA0004.jpg

So I have no idea if this is working, I'm just seeing a triangle so I assume not. This is going great. 

 

by Grand Master
Grand Master

Re: 5-10 second delay on uploads, EE wash their hands.

Welcome to EE's Home Broadband Forum.

 

You must be on ADSL2+ BB. You'll get about 1.3 Meg upload sync speed at most on that technology.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: 5-10 second delay on uploads, EE wash their hands.

Your images need to be approved before they are shown. I have now done so.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by JohnOfedup Investigator
Investigator

Re: 5-10 second delay on uploads, EE wash their hands.


So the router data :

 

IMG_20191010_161425.jpg

Sorry for the poor quality, trying 

to do this in a hurry with two devices. Uptime is 2hr03, I rebooted the router earlier because that's the first thing you try right?

 

Exchange is Chudleigh, Devon.

 

I can't do a wired speedtest, because I no longer own a device with an ethernet port. The point is, the speed is fine and what I expect when it actually happens, its the delay I was wondering about. 

 

Original speed test:

https://www.speedtest.net/my-result/a/5379371134

 

New one using the link you provided, still wifi but comparable:

 

https://www.thinkbroadband.com/speedtest/1570719763447989155

 

So this test doesn't seem to have the delay. So is the issue with the ookla test and not my broadband?

 

If so, why is my broadband so patchy when the download speed routinely runs at what I'm expecting?

 

And frankly, why couldn't the operator on the phone be as helpful instead of just giving the big brush off? 

by Grand Master
Grand Master

Re: 5-10 second delay on uploads, EE wash their hands.

You do have a lotta FEC Corrections for 2 hours. which may be slowing it down with retransmissions.

 

Can you change the DSL Mode to G.992.5 (ADSL2+) & repost the router stats?

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by JohnOfedup Investigator
Investigator

Re: 5-10 second delay on uploads, EE wash their hands.

DSL mode changed ☑️

 

BT Quiet Line Test ☑️

 

Done using hidden master socket on wired phone. There was a tiny bit of earth hum (you know, like you sometimes get on a flaky mic lead) but I it had to listen for it. No other noise or interference.

 

Screen grab below is rebooted router, plugged directly into master, after 3hr12 runtime. 

 

IMG_20191011_122151_resized_20191011_122213484.jpg

Meanwhile, no discernable difference from the user's perspective... 

by Grand Master
Grand Master

Re: 5-10 second delay on uploads, EE wash their hands.

I should keep on ADSL2+. It's faster for you.

 


@JohnOfedup wrote:

Screen grab below is rebooted router, plugged directly into master

Is that the test socket or the front socket of the master?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by JohnOfedup Investigator
Investigator

Re: 5-10 second delay on uploads, EE wash their hands.

Test socket behind the cover

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