19-10-2017 10:12 PM
I have ordered broadband last Thursday, because of the offers available at the time.
Two current issues.....
1. EE offered topcashback customers £115 for signing up to fibre broadband & phone contract. Then after signing up they have only given me £50. EE have since changed their offer to £50 but at the time it was £115. This is very sly on behalf of EE..... Why will EE not keep to their part of the deal?
2. There is no mention anywhere in all my welcome emails of the £100 MasterCard I am due to receive as part of this deal. Do EE not mention this anywhere in the hope that some customers just don't know how to claim or in the hope that some customers just forget about this altogether? Again I feel very sly and very shady business practices from EE.
PLEASE PLEASE HELP!!!!!!!
19-10-2017 10:23 PM
2. You may claim the Mastercard after you've paid your 2nd BB bill. You'll find all about it in EE Reward Card T&Cs incl. an email addy.
19-10-2017 11:14 PM
I know that.
That wasn't my question.
I asked why they don't mention it at all in any of their emails to me. After I placed my order I have received 4 emails from EE detailing every piece of information possible, apart from the £100 reward, which they have not mentioned at all.
The reason this is so important, is that after the second bill is paid and the person tries to claim, they could easily be told by EE that they do not qualify for the reward (for whatever reason) and the claimant would have nothing to show in response.
It would be the customers word against EE. The customer would say it was part of the deal and EE would likely claim that it was outside the date of the offer or whatever other reason. The customer would have absolutely no proof, because EE do not refer to it anywhere at all in any of the order confirmation emails.
Thanks for your swift reply anyway, it is appreciated.
Maybe someone from EE could give some firm confirmation either way.
And also, someone somewhere in EE may be able to reply to my first question, addressing why they offered £115 cashback but then retrospectively only want to pay out £50
20-10-2017 12:01 AM
2. If EE never mentioned it, how do you know you are eligible for it?
20-10-2017 01:34 AM
I will make this as simple as possible.....
1. EE offer = Sign-up by 14/10/17 and receive £100 prepaid MasterCard. Also, sign-up via topcashback and get £115 cashback.
2. I take up the above offer on 12/10/17 (within the offer date)
3. Confirmation of sign-up from EE details everything, apart from any information about £100 prepaid MasterCard. EE also only award £50 of the promised £115 for signing up via topcashback.
20-10-2017 02:04 AM
2. Then you'll have to wait to receive a claim email after you paid your 2nd BB bill & if you don't you'll need to call the EE Reward Team on 0800 587 2297.
There is no talk of receiving any earlier communication.
20-10-2017 09:32 AM
20-10-2017 01:21 PM
Im not entirely convinced you even read my questions
1. As I've already mentioned, since signing up there has been no further details from EE about the £100 MasterCard. Who from EE can give me confirmation of this?
Please don't reply again by saying that I have to contact them after my second bill. I know that already. That isn't my question.
I need some confirmation so when I apply for this in two months time, I have some confirmation of my entitlement for this.
2. My second query isn't with topcashback. It is with EE.
EE offered £115 for signing-up via topcashback. After signing up, EE then only paid £50 instead of their promised £115. Someone from EE (whoever from EE is responsible for allocating cashback) has incorrectly awarded only £50. I'm sure this isn't your expertise James, but I would to know from someone in EE who does know about this. And to avoid confusion, this is not a query for the cashback website. Please do not direct me again back to them. EE have made this error to only award £50 and that error has nothing to do with the cashback website.
Please read my questions clearly James. And I would like something a bit clearer than a generic 5 seconds standard response.
And if @XRaySpeX replies immediately I would still like a direct response answering my questions from you, or someone at EE, and not just sending me a message saying "I can see that @XRaySpeX has responded"
20-10-2017 01:44 PM
1. I still say that there is nowt to lead you to expect any further details from EE about the Mastercard offer before the 2nd BB bill is paid. You have the T&Cs.
20-10-2017 01:53 PM
I've clarified my answers with a little more detail below.
Hope this helps.
20-10-2017 10:55 PM
1. Could you, or someone from EE, just confirm that I did indeed order within the promotional period please? This is an extremely simple request that should take EE about 20 seconds to check and confirm.
2. That is incorrect.
£50 cashback has already been provided by EE directly, so I'm not sure why you would think EE don't do this if they have done this already.
EE have paid £50 instead of £115. I have absolutely no idea why you have convinced yourself that topcashback are able to do anything about this, other than you possibly don't want to go to the effort of sorting this out.
These are two extremely simple questions that should have taken 2 minutes to sort and I'm still no further forward 24 hours later.
A very frustrated EE customer
20-10-2017 11:17 PM - edited 20-10-2017 11:26 PM
1. This user discussion forum cannot have any access to your specific a/c & therefore cannot confirm anything about your particular order. You will need to contact CS to seek that confirmation.
£50 cashback has already been provided by EE directly
You sure that's not EE's pay-off for your termination fees from leaving your old ISP early? The amount is right.
20-10-2017 11:18 PM
That is not the way that Top Cashback or other similar sites work. If you sign up through Top Cashback, it is them that will pay out, after EE confirm you have indeed signed up.
Which service did you sign up for, the offers available were different depending if it was fibre or ADSL.
In order to progress your questions, I suggest you share any documentation you have showing EE paid the £50, as quite simply its not the way these things work.