14-06-2019 10:35 PM
I have one website which will not load on my desktop, nor any other device which is connected to my home internet. This is a website which was working on all devices, and has done so for a few weeks, but this morning has just stopped working. It is not age restricted or inappropriate.
I have been trying to access it through safari on a Mac, iPad and iPhone all connected to my home wifi and none will connect to the website.. To trouble shoot, I installed Firefox on the Mac and it still would not load.
Other pages like Ebay, Youtube, BBC News, google etc all load with no problems, as has this thread so there does not seem to be an issue with my internet connection as such. But for some reason my EE router is not allowing me to access this one site.
I disconnected from the home wifi and can access the site from 4g on the iPhone and by using a hotspot on the Mac so there is not a problem with the websites server..
Any ideas how to resolve this? The website is my own business website, so I kind of HAVE to get access to it from home!
Many thanks in advance.
14-06-2019 10:41 PM
Which website? Which router?
14-06-2019 11:03 PM
Have you moved hosting, or checked your host isn't having issues? Have you asked someone on another ISP if they can view your site?
15-06-2019 08:22 AM
i have just spoken to customer services. There are no restrictions on my account. I can access it from 4g on my phone and my partner has turned his 4g ee phone into a hotspot and we can access it using that on all devices. But not from any device when using my wifi.
I have just reset the router.
15-06-2019 08:43 AM
Very strange as your site works on Sky as I've just checked.
Have you tried a non Apple device on your network to establish if the site is accessable via your wifi?
As your problem is connected to all Apple products which are connected have you tried flushing your DNS on your Mac? Have you accidentally blocked the site on Safari?
15-06-2019 01:31 PM - edited 15-06-2019 01:33 PM
Which router are you using? It works OK over WiFi & Ethernet from my Brightbox 2 over EE BB. Can you try it over Ethernet?