Broadband openreach wire

[izzabelle]

hello, I have just been delivered my broadband box and to get it working. I have to connect it to my openreach. I am missing a wire for my openreach that plugs into the wall to let it turn on. This means the broadband box and the open reachbox do not work without this wire. I presume this wire I would have to get from openreach but they said I had to contact my broadband

[Ali_A]

Hi @izzabelle 

Is it the white cable with red ends that you are missing, or is it the electrical socket cable that powers the Openreach box that you don't have? 

Ali