EE have changed tariff back but not to the original price

[Abcatal]

I called EE today and they agreed to switching the tariff back to fibre 500 which is what I originally ordered but then upgraded to fibre 700 but wouldn’t honour the £5 discount. I was still within the 14 day cooling off period seems a bit mean but point blank refusal said no offers available but that’s a load of bull as offers are available basically had to sign up again so contract starts again from today at the full price 

[JimM11]

@Abcatal What did you do, ordered package then upped it then back down again to the starting package, was there a specific reason for doing all that?

[Abcatal]

Hi @JimM11 exactly that. As for why, stupid I know now but I wanted to see if it be if any benefit, it wasn’t as all my devices apart from a Hive and Hue Bridge box are connected via WiFi 

I should have left it as it was but I wasn’t to know that and I tend to rush into things 

Glad EE changed it back to Fibre 500 but the discount was lost. I did explain on the call that I wasn’t happy and the Agent refused to escalate reiterated there were no current offers and it was basically take it or leave it 

Cheers 

[JimM11]

@Abcatal It's kind off the way, 500Mb/s is pretty fast and does cover most homes bandwidth wise, at least you managed to get them to kick you back a package just the pity they played hardball with the discount!

[Peter_W · Accepted solution]

Good morning @Abcatal!

Whilst our offers are subject to change, I can totally appreciate your disappointment with this one. 

Whilst I can't guarantee it'll be possible to honour the discount, should you want to escalate you're absolutely welcome to do so. 

I would recommend raising this as a complaint with our complaints team directly. They'll be able to review the details of your experience here, and make sure we've offered every option we can. 

You can also find more details on our complaints process here:

EE Complaints Code of Practice - March 2024

Peter