we are having serious issues with our Fibre Broadband. Download speeds are awfu

[mummybraes]

Download Mbps 1.98Upload Mbps 3.51Ping 33.50These are the speed when using wired internet. I downloaded the Christmas episode of Victoria to my ipad this morning (wireless)and it took an hour. Someone help please. I have followed all of the steps as per the broadband checker tool. one thing that i have noticed, the adaptor that was in the box says ASDL, does this make a difference with fibre broadband?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

You mean the dangly filter? They are for both ADSL & VDSL.

If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.

[mummybraes]

https://www.thinkbroadband.com/speedtest/1514485128224277255

[Richard_C]

Hi @mummybraes

Thanks for coming here 🙂

Thank you for posting the stats for @XRaySpeX

 I'm sure he will try and help when he's next around.

Cheers

Richard

🙂

[XRaySpeX]

I am around but can't see anything :(.

[Richard_C]

Hopefully you will be able to see the image soon

@XRaySpeX

Thank you

Richard

🙂

[mummybraes]

How are we doing with an update?

[XRaySpeX]

It's nearly 24 hours & I still can't see it. It's not good :(.

[Lee_H]

Hi @mummybraes and @XRaySpeX

I have informed the mods there is still image unmoderated 🙂

Many thanks,

Lee

[XRaySpeX]

Have you recently had a fault fixed on your line?

The DLM system has put you on a banded profile in response to past errors on your line, at the top of the up to 2 Meg band of these VDSL Banded Profiles, altho' you now have no significant errors. You need to give the DLM time to relent & remove any banding. If your sync speed at the test socket remains stuck at the same speed for 10 days you should ask EE to investigate the underlying fault. If a fault is found and fixed then the OR engineer may request a DLM reset. However should significant errors persist the DLM will reapply banding.