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by
Visitor

wanted to stop current pack recurring, so texted stop pack, now allowances gone

okay, its a trivial amount of money, but after requesting that I didn't want to auto renew, my current pack has stopped and i have lost all existing allowances.

 

i expected the pack to work until it expired

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: wanted to stop current pack recurring, so texted stop pack, now allowances g


@Crush123 wrote:

i expected the pack to work until it expired


Yes, that's what it should do. Phone CS to look into it.

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Highlighted
by
EE Community Support Team

Re: wanted to stop current pack recurring, so texted stop pack, now allowances g

Hi @Crush123

 

Thank you for coming to community 🙂

 

@XRaySpeX is right and I would agree with him and tell you to call customer services to get this looked at.

 

Thanks

 

Richard

 

🙂

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