23-12-2017 06:15 AM
Hi I've only got one month left on my contract and I'm looking to upgrade to a 12 month sim only deal. Can you upgrade to another contract at any time during these 12 months and can family and friends discount be applied on the sim only deals?
23-12-2017 09:01 AM
EE’s website states:
If you’re on a pay monthly SIM plan, you can upgrade to a handset plan after three months. And after six months on a 12-month SIM only plan, we’ll give you £20 towards the cost of your new handset.
Just call 150 or go into your local EE store to discuss.
Regarding the friends and family discount, you cannot apply it to any promotional price plans. For example, currently EE is running £24.99 for 30GB, this price plan is not eligible for the friends and family discount. You can phone 150 and the upgrade team will advise you with sim only plans that are eligible for friends and family discount.
31-12-2017 08:19 PM
@Gwaziman001 It will depend on how long you’ve been a EE customer for. The longest time you have to wait is 6 months but you’ll need to call customer services to find out.
31-12-2017 08:21 PM
I have paid 4 bills, I do have two lines one is a handset just want to upgrade this sim only to a phone, do you know how much early upgrade fees are for sim only? Many thanks
31-12-2017 08:41 PM
@Gwaziman001 If you’ve only paid 4 months EE will request you pay off the rest of the contract in full. You have to wait until EE allow you to upgrade and not before unless you pay it off.
31-12-2017 09:09 PM
@Gwaziman001 It will only stand if EE say you can not upgrade to a full contract yet. If you’ve only made 4 payments then EE will not allow you to upgrade to full contract yet and you’ll have to wait to at least six months, your only option to get around this will be to pay off the contract you have now.
The 6 month rule only stands if EE allow it to stand they still might not say it’s possible just yet for you and you’ll need to call customer services and find out.
31-12-2017 09:15 PM
EE if they allow you to upgrade to a full contract don’t require you to pay off the contract you have now.
If you not in a upgrade to a full contract time frame then you have to pay off the contract to take out a full contract or wait till the full contract time fame to change to a full contract.
The standard period is 6 months but this is not a guarantee to all customers. It can be as low as 3 months and for me I had no waiting time and I could of got a full contract the next day after taking out my sim only.
31-12-2017 09:33 PM
That’s what I mean, the sim only contract I was on allowed me to upgrade to a full phone contract at anytime with no fee, which I did, but I had to take a new 24 month contract out.
31-12-2017 09:45 PM
@Seanduds1 When you upgrade even from a sim only to a full contract you have to start a new contract and these are as standard 24 months. Your other sim only still might be a 6 month before you can upgrade to a full contract. It’s best to call customer services to find out though. If you can upgrade it to a full contract you’ll not have to pay off the sim only but you’ll only have to pay and upfront cost of the new handset of the new contract, you need to call customer services to find out as you might even have a time limit of 3 months before you can upgrade to full contract on this sim only.
31-12-2017 09:55 PM
That’s what I was trying to explain to @Gwaziman001, he might be able to move from sim only to a full phone contract with no buy out fee.
31-12-2017 10:00 PM
I will call them tomorrow, as the sim only was my first line and they let me add a 2nd line on the 18th which was a iPhone 8 Plus, so I hope they will let me upgrade the sim only to a handset line also.
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