by hmg6
Explorer

unlocking

I have requested to have my phone unlocked as I am in the US. Once I receive the unlock code via text message what is the next step? Do I need to do something else for it to

unlock?

 

Thank you!

6 REPLIES 6
by Grand Master
Grand Master

Re: unlocking

@hmg6 you enter the code when you received it and that's job done.  And if it's an iPhone all you need to do is put a SIM card from a network that supports the iPhone into the device and then that will complete the unlock. 

by hmg6
Explorer

Re: unlocking

Thank you! I have still to receive the code. Does it give me instructions on where to enter it etc when I receive it? I take it that it can all be done on my phone and while I am over here(US)? 

 

I requested an unlock 7 days ago but but have not received code yet.

 

Thank you so much!

by Brilliant Contributor
Brilliant Contributor

Re: unlocking

If it's a code you receive then it'll ask for a unlock code when inserting a sim that's currently not supported.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by
EE Employee

Re: unlocking

Hi and welcome to the Community @hmg6

 

So I can try and assist, please may what type of device it is that you are having unlocked.

 

Many thanks,

 

Lee

by hmg6
Explorer

Re: unlocking

Thank you! It's an iphone 5s!

by
EE Employee

Re: unlocking

Hi @hmg6

 

The information @Chris_B has supplied is what you need to follow, though you will get all the information from the unlocking team once the unlock has been confirmed.

 

Many thanks,

 

Lee

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