12-04-2018 08:58 AM
I bought a second hand Iphone3 for my mum after hers died. The seller said it was old and he could not remember who his provider was. By a process of elimination I found out it was ORange (now EE). I called EE with the imei number but have basically been told that the phone is now worthless without the original mobile number. I cannot ask the seller any more info as I have been hasselling him no end to find original provider. Is there any other way to find out the original number or, should I just throw the phone away and get another one?
12-04-2018 10:55 AM
Hello there @samoulie
Thanks for posting on the community.
As you have purchased the iPhone second hand you can request this to be unlocked following the unlocking a second hand phone process.
It will cost £8.99 to unlock the device and you’ll need to speak to Customer care to request this.
Requests for unlocking second hand devices cannot be made via the online form.
Let me know how you get on 🙂
12-04-2018 11:41 AM
12-04-2018 02:29 PM
You don't need the original no. to unlock it, just the IMEI.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
13-04-2018 10:04 AM
13-04-2018 01:50 PM
Did you call the 0800 no. I gave? They are used to dealing with non-custs with 2nd-hand phones with no SIM, & therefore no no., inside them.
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