by papafhill
New Member

unknown device

Hi, I'm trying to unlock my phone.  My device is showing as Unknown which is preventing me from unlocking it.  Also I'm in the US now so I can't just walk into an EE store.  How can I get my device registered and then unlocked?

by Grand Master
Grand Master

Re: unknown device

Where's it showing as "Unknown"? You must have already registered it for anything to show the model, even if wrong.


Where did you get this phone? Did you buy it new direct from EE?


If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, or is PAYG, you can just apply using the Unlocking your device form and giving the mobile number that it used to have. It will first show your current phone on that number & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

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