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11-11-2017 10:24 PM
Hello
plase help
I have iPhone (IPHONE 5 BLACK) user.
used for t-mobile phone is locked.
I want to use an unlocked Turkey.
If you unlock the device, I would appreciate your sim ...
IMEI: 013418007083370
thanks
KAYNAK, MUSTAFA
Solved! See the answer below or view the solution in context.
11-11-2017 10:02 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
11-11-2017 10:00 PM - edited 11-11-2017 10:08 PM
@mustafakaynak: Posted in the open. Please don't PM me. These forums are where you are meant to raise your queries so anyone can help you.
@mustafakaynak wrote:
Hello
I have iPhone (IPHONE 5 BLACK) user.
used for t-mobile phone is locked.
I want to use an unlocked Turkey.
If you unlock the device, I would appreciate your sim ...
IMEI: ***************************
thanks
KAYNAK, MUSTAFA
11-11-2017 10:02 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
11-11-2017 10:56 PM
you are right, but I can't call your company or send them by post from Turkey I was willing to mail me a communication should be ensured.am I right?
11-11-2017 10:57 PM
@XRaySpeX you are right, but I can't call your company or send them by post from Turkey I was willing to mail me a communication should be ensured.am I right?
11-11-2017 11:03 PM
The only way for you is to phone the UK no. I gave you.
11-11-2017 11:15 PM
@mustafakaynak: There is no email. The only way is phone as I repeatedly inform you.
You could try that Freephone over SKype for free.
Anyway, do you even have a UK bank card to pay for it? If not, you can't unlock it whatever way you talk to EE.
12-11-2017 12:35 PM
Please do follow the advice given by @XRaySpeXabove.
Many thanks,
Lee
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