by aliciahopkinson
Explorer

phone stolen cannot contct EE

My phone was stolen last night in Cambodia and I cannot report it as stolen becaus the EE line is down.

Any recommendations?

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: phone stolen cannot contct EE

Hello @aliciahopkinson you will need to wait until the issue has been resolved. EE will update this thread when it has:

 

https://community.ee.co.uk/t5/Network-status/Calling-us-and-using-our-customer-service-platforms/td-...

 

🙂

by aliciahopkinson
Explorer

Re: phone stolen cannot contct EE

@tm90 but what about charges if people are using my phone?

by Ace Contributor
Ace Contributor

Re: phone stolen cannot contct EE

The agent can discuss that further with you when you are able to get through. The thread has been updated to say calls are connecting now. 🙂

by
EE Employee

Re: phone stolen cannot contct EE

Hi and welcome to the community @aliciahopkinson

 

The calls are now connecting to customer services and you are able to report your phone lost and stolen.

 

Many thanks,

 

Lee

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