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by bianca1991 Investigator
Investigator

ordering

I ordered a tablet in pay monthly yesterday at 12 had one email sayin order reffered ect but thats it nothing eles does that mean i am not getting it or what as with my phone i recived a few emailes then a txt to say about delievery thanks any help would be great
1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: ordering

@bianca1991 

 

Your order has been referred for EE to go through all the details before they either accept or decline your order. There are multiple different reasons why your order has been referred.

 

It can be anything from a low credit score, you've recently preformed a credit check against yourself, your existing EE account may need reviewing etc.

 

You'll need to contact the sales team on 0800 956 6000 and they'll be able to assist you further.

7 REPLIES
by bianca1991 Investigator
Investigator

Re: ordering

... any help would be great dont really wana ring ee as lets be honest 90% of time they ain helpful lol
by Star Contributor
Star Contributor

Re: ordering

Unfortunately you would need to call and see if you have been accepted.

by bianca1991 Investigator
Investigator

Re: ordering

Ah ok thank you . Would i just ring 150 ? Or would it be a different number
by Ace Contributor
Ace Contributor
Solution

Re: ordering

@bianca1991 

 

Your order has been referred for EE to go through all the details before they either accept or decline your order. There are multiple different reasons why your order has been referred.

 

It can be anything from a low credit score, you've recently preformed a credit check against yourself, your existing EE account may need reviewing etc.

 

You'll need to contact the sales team on 0800 956 6000 and they'll be able to assist you further.

by Star Contributor
Star Contributor

Re: ordering

AS ABOVE

by bianca1991 Investigator
Investigator

Re: ordering

Ok thank you shall gove them a ring
by hasanj10
Explorer

Re: ordering

thanks
but it costs quite alot of money to call an 0800 number
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