by
EE Community Support Team

Re: no service after porting o2 number to ee even tho it shows up in my ee

Hi @chimpy1979,

 

Did you complete the factory restore with the EE SIM card inserted?

 

Thanks

 

James

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

Yes 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

I've changed my number to my ported number but wen I try to change I message and face time no it won't let me and still shows the original number could this be a problem

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

Would changing the sim and getting rid of my ported number to another number solve this 

by
EE Community Support Team

Re: no service after porting o2 number to ee even tho it shows up in my ee

Thanks @chimpy1979

 

If you have completed a factory restore with the EE SIM inserted it shouldn't be showing your old number.

 

Please can you try again following the instructions at https://support.apple.com/en-gb/HT201252.

 

James Smiley Happy

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

My old number has been ported across so why wouldn't it come up with my old number and the operator told me to change my no to my old no 

did a reset any to no surprise still no service 

by
EE Employee

Re: no service after porting o2 number to ee even tho it shows up in my ee

Hi @chimpy1979

 

When you are factory resetting your device are you restoring from a backup or creating a new device?

 

Many thanks,

 

Lee

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

Creating a new device 

by
EE Employee

Re: no service after porting o2 number to ee even tho it shows up in my ee

Hi @chimpy1979

 

Has the device been jailbroken at any point?

 

Could the device have been blacklisted for lost or stolen?

 

As the SIM works in another device and your device is not accepting nay SIM.

 

So It does look like the issue is down to the phone.

 

Many thanks,

 

Lee

 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

It was my contract phone from 02 no it wasn't reported lost or stolen or jail broken  the issue only arises wen I swooped from o2   Worked fine with my o2 sim but soon as I put ur sim in my phone I get this issue so it must be my phone and not ur side of things I also see a lot of other people have had the same problem porting from 02 to EE so I'm guessing it's all there phones to 

by
EE Employee

Re: no service after porting o2 number to ee even tho it shows up in my ee

Hi @chimpy1979

 

As you have mentioned the port has gone through correctly and you are able to use your SIM in another device without problems.

 

This is why I have suggested it may be your device, it may be worthwhile speaking to Apple to see if the unlock has completed correctly.

 

Many thanks,

 

Lee

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