07-03-2017 06:36 PM
after porting o2 number to ee have no service issue and carnt use my phone no simcard will work saying my carrier is ee and shows on my ee as the number ive ported but no service
07-03-2017 06:43 PM
@chimpy1979 Is this an EE device or a device that you use on o2 ? What device is it.
07-03-2017 06:49 PM
i phone 6 i had it unlocked and itunes verified it was unlocked
ported number now no service
07-03-2017 07:01 PM
@chimpy1979 On the device go to Settings>General>Profile. And 02 profile needs to be deleted. And now restart the device.
07-03-2017 07:14 PM - edited 07-03-2017 07:15 PM
@chimpy1979 If it's there it's at the bottom.
Have you tried a network reset on the device?
07-03-2017 07:28 PM
no defo not there and yer was one of the steps ee operator told me to do
07-03-2017 07:30 PM
@chimpy1979 Is the device definitely unlocked?
07-03-2017 07:32 PM
not sure how to check this but i followed the instructions given by 02 and conected to itunes said this device is now unlocked
07-03-2017 07:34 PM
07-03-2017 07:45 PM
Hello there @chimpy1979.
Thanks for coming here.
Is any other SIM card working in the iPhone?
Also are you able to try the EE SIM in another device?
Thanks, Leanne 🙂
07-03-2017 07:58 PM
no no other sim works in phone but just tryed it in my iphone 7 plus and the sim worked
07-03-2017 08:04 PM
i put sim in my iphone 7 plus then back in my six and its stared working i think got ee in top corner but no signal so turned it off and back on and gone back to no service
07-03-2017 08:05 PM
Thank you for trying @chimpy1979.
Does the original SIM now not work either?
As the EE SIM is working this should work no problem in the iPhone.
Also was the iPhone used before the unlock request?
07-03-2017 08:35 PM
nope no sim card will work in the phone and yes before and after the unlock request
07-03-2017 08:53 PM
tryed swopping sims again and its registered ee one bar signal then back to no service
08-03-2017 09:47 AM
Yes I have restored to factory settings and if its the phone why have I not had any problems with the device before had no problems unlocking the phone the problem arose as I waited for my number to be ported from o2 to EE witch says to me it's something you or o2 have done to my phone I car t see how my device can work one minute and not the next
08-03-2017 09:50 AM
And why does it register for 30 seconds after placing it in my iPhone 7 then back in my iPhone 6
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