Highlighted
by Investigator
Investigator

my 4 didit number is not unlocking my phone what other ways can i use my phone

my 4 digit pin number is not unlocking my phone how can i resolve this thanks

9 REPLIES 9
Highlighted
by Grand Master
Grand Master

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

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by
EE Community Support Team

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

Hello there @no1tomo

 

Thanks for posting on the community.

 

As @Chris_B has asked what phone are you using?

 

Has this code worked previously for you?

 

Speak soon 🙂

Highlighted
by Investigator
Investigator

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

sorry forgot to say its a samsung s6 curve and yes been useing the same 4 digits for a couple of months now 
Highlighted
by
EE Community Support Team

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

Thanks @no1tomo

 

Does the phone say this is incorrect?

 

Thanks, Leanne.

Highlighted
by Investigator
Investigator

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

yes it says its incorrect and driving me nuts 
Highlighted
by
EE Community Support Team

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

Hi @no1tomo

 

Thanks for replying 🙂

 

It may be now a case of you needing to reset the password.

 

Is their a forgot password link on the home screen?

 

Thank you

 

Richard

 

🙂

Highlighted
by Investigator
Investigator

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

just my luck there aint nothing along thjose lines thanks 
Highlighted
by
EE Community Support Team

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

Try not to worry @no1tomo

 

I'm going to ask for some help with this from @Chris_B @Northerner and @BrendonH

 

When they are available I'm sure they will try and help.

 

I know we have a couple of android users there who may just be able to help you.

 

Cheers

 

Richard

 

🙂

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: my 4 didit number is not unlocking my phone what other ways can i use my pho

If your pin isn't working then the only way to get in is a factory reset. 

 

There is no forgot pin etc. 

 

Are you sure you haven't accidently changed it? Or anyone else knew your pin and changed it? As this doesn' just stop working.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
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