Highlighted
by Investigator
Investigator

invoices by email

Please enable invoices to be sent automatically by email each month.  I realise you don't currently offer this, so this is simply a request for future enhancements.  I know others want this, so I suggest anyone else who wants this "Likes" this post so EE understand how many people want it.

1 SOLUTION

Accepted Solutions
Highlighted
by
EE Community Support Team
Solution

Re: invoices by email

Hello there @ricktravers.

 

Thanks for coming to the community.

 

You can get these sent by post each month or by accessing your My EE account.

 

If you wish to get the bills sent in the post please call us we will get this sorted and advise the charges for this.

 

Thanks.

 

 

 

 

View solution in original post

16 REPLIES 16
Highlighted
by Grand Master
Grand Master

Re: invoices by email

Hi,  

 

Is it really that difficult to log onto your online account or app and download them? 

 

Thanks 




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Highlighted
by
EE Community Support Team
Solution

Re: invoices by email

Hello there @ricktravers.

 

Thanks for coming to the community.

 

You can get these sent by post each month or by accessing your My EE account.

 

If you wish to get the bills sent in the post please call us we will get this sorted and advise the charges for this.

 

Thanks.

 

 

 

 

View solution in original post

Highlighted
by Investigator
Investigator

Re: invoices by email

Yes, it is that difficult, and your reply is not even trying to help me.  I run my own business and I process hundreds of invoice every month.  The vast majority of my suppliers email the invoices to me, and my email system then automatically inserts the invoices into my billing system.  The few suppliers like EE that won't email invoices create unneccesary extra work for me each month.  Of course the steps to login and download are simple, but it takes 5 minutes every month for every supplier that won't email invoices.  Currently I spend about an hour each month logging in to each supplier online and downloading the invoices.  I have better things to do with my time.

Highlighted
by Investigator
Investigator

Re: invoices by email

Please read the question before replying.

Highlighted
by Grand Master
Grand Master

Re: invoices by email

Paper bills cost £1.50 pm & are still not that easy to merge into an email -> billing system.

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Highlighted
by
New Member

Re: invoices by email

Looks like the answer is no.

Highlighted
by
EE Community Support Team

Re: invoices by email

Hi there @Jellymountain

 

Welcome to the community. 

 

We are unable to send bills via email, you can view your bills through My EE or opt in for paper bills which comes at a charge. 

 

Thanks, 

 

Katie 🙂

Highlighted
by
Explorer

Re: invoices by email

Is there any plans to set a system to email invoices in the near future? 

This would be be quite a time saver for businesses and seems like a simple system to put in place as many other businesses do so.

Highlighted
by
EE Community Support Team

Re: invoices by email

Hi @Bishoplowes.

 

Welcome to the community.

 

We are unable to send your bill to you by email.

 

As mentioned above you can view your bills in your My EE Account or opt in for paper billing.

 

Jon

Highlighted
by
Explorer

Re: invoices by email

Hi Jon,

 

Thanks for the reply, but that wasn’t my question.


I know EE’s current situation with regards to being unable to email invoices.

My question are there any FUTURE plans to send invoices via emails? 

I’m on the verge of bringing all my company mobile contracts over to EE and this would be a large deciding factor.

 

Regards

 

 

Highlighted
by
EE Community Support Team

Re: invoices by email

Hi @Bishoplowes,

 

We don't have any plans to change our billing options at the moment.

 

Thanks

 

James

Highlighted
by
Explorer

Re: invoices by email

ideally, the ee invoice/bill is emailed to me every month so it flows automatically into my accountancy software without having to remember to log in manually every month?  Can this be done please EE?

Highlighted
by
EE Community Support Team

Re: invoices by email

Hi @Maxmortgage,

 

Welcome to the EE Community.

 

Sorry, we can't send your bill via email.

 

Thanks

 

James

Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: invoices by email

As stated above. No.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.1)
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Highlighted
by
Explorer

Re: invoices by email

great !
by
Explorer

Re: invoices by email

exactly. wouled make life easier

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