by Zatchlas Investigator
Investigator

iPhone can’t connect to Twitter or Facebook on data connection

Hi there,

 

I am unable to connect to Facebook or Twitter when on 4G, and just get the below screen. It won’t work on the apps either. When I use wifi, everything works absolutely fine. I have an iPhone 8 with iOS 11.1. What am I doing wrong?

 

 

1 SOLUTION

Accepted Solutions
by Zatchlas Investigator
Investigator
Solution

Re: iPhone can’t connect to Twitter or Facebook on data connection

So I contacted EE support, who said I had to contact Apple. They told me to reset all settings, and hey presto - no more problem!

View solution in original post

12 REPLIES 12
by Zatchlas Investigator
Investigator

Re: iPhone can’t connect to Twitter or Facebook on data connection

Whoops, forgot the screenshot!2659A402-2241-4E02-BDD2-D320433F3FCF.png

 

 

 

 

by
EE Community Support Team

Re: iPhone can’t connect to Twitter or Facebook on data connection

Hi @Zatchlas

 

Welcome to the community. 🙂

 

Just for speed (while the mods accept your screenshot), what does it say when you try to use it?

 

Thanks

 

Chris

by Zatchlas Investigator
Investigator

Re: iPhone can’t connect to Twitter or Facebook on data connection

Hey thanks so much for replying!

 

It says:

 

This site can’t provide a secure connection

twitter.com sent an invalid response.
ERR_SSL_PROTOCOL_ERROR

by
EE Community Support Team

Re: iPhone can’t connect to Twitter or Facebook on data connection

OK, thanks for getting back to me @Zatchlas.

 

Could you please try the following?:-

 

1. Delete the app and re-download

2. Reset the network settings - Tap Settings >>> General >>> Reset >>> Reset Network Settings >>> Follow prompts.

 

Please let me know if either of those steps help.

 

Thanks

 

Chris

by Zatchlas Investigator
Investigator

Re: iPhone can’t connect to Twitter or Facebook on data connection

Hi there,

 

I tried both those things, but the same error persists.

 

Thanks for all your help, by the way!

by
EE Community Support Team

Re: iPhone can’t connect to Twitter or Facebook on data connection

No problem at all, @Zatchlas.

 

I don't think this is causing the issue, but, could you check to make sure that mobile data was switched of for both Facebook and Twitter:-

 

Settings >>> Mobile Data >>> Toggle each of them on.

 

Could you also make sure that your date and time are set correctly/set automatically?

 

Settings >>> General >>> Date & Time >>> Set automatically.

 

Thanks

 

Chris 🙂

by Zatchlas Investigator
Investigator

Re: iPhone can’t connect to Twitter or Facebook on data connection

Hi Chris,

 

Checked all that, still no change. 😞

by
EE Community Support Team

Re: iPhone can’t connect to Twitter or Facebook on data connection

Thanks for trying, @Zatchlas.

 

I'm all out of ideas.

 

I recommend having a chat with our technical support team.

 

They will be able to run some more troubleshooting for you.

 

Please let me know what they say and how they fix it. 🙂

 

Chris

by Zatchlas Investigator
Investigator
Solution

Re: iPhone can’t connect to Twitter or Facebook on data connection

So I contacted EE support, who said I had to contact Apple. They told me to reset all settings, and hey presto - no more problem!

View solution in original post

by
EE Community Support Team

Re: iPhone can’t connect to Twitter or Facebook on data connection

Hello @Zatchlas

 

Thanks for coming back and letting us know.

 

Come back anytime 🙂

 

 

by jimbo12
Visitor

Re: iPhone can’t connect to Twitter or Facebook on data connection

This works! Thank you

by
EE Community Support Team

Re: iPhone can’t connect to Twitter or Facebook on data connection

Glad you got the help you needed from the community @jimbo12

 

Come back anytime 🙂

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