by
EE Community Support Team

Re: iPhone X free beats headphones

Hi @Dreamer

 

I see @Chris_B has answered you perfectly.

 

Customer services will do their best to help.

 

Chris

by mightymorgs Investigator
Investigator

Re: iPhone X free beats headphones

The very unsatisfactory response I received today in a private message "I've just had an update on your order. Unfortunately your plan is not eligible for the free gift because of your monthly line rental discount."

 

I'm being just being fobbed off by EE. I upgraded as I was told the Beats were a free gift and would be delivered 14 days after I received the handset. 

 

In this very thread the EE Community Support Team have posted:

 

"All customers who pre-ordered the iPhone X on 40GB 4GEE Max Plans and above (including customers who take out the special introductory offer of 100GB for 25GB with EE’s Annual Upgrade) from EE will also receive a free pair of the super popular Beats X headphones – worth a whopping £129.95!
Customers will be sent their Beats X within 16 days of receiving their iPhone X."

 

I have that price plan! This just seems like a con. Most annoyed by EE's customer service. I even rang EE on 150 the other day and they seemed surprised that I had not received them yet and said I would be soon. So what is going on?

by
EE Employee

Re: iPhone X free beats headphones

Hi @mightymorgs

 

I have replied to your private message.

 

Many thanks,

 

Lee

by SenioRem Investigator
Investigator

Re: iPhone X free beats headphones

Hi Nadine,
If you did a pre-order 27th October an took the max plan, which is what
I did. All you can do is contact them on 150 and get them to clarify what
is going on

sorry not much help, but that's all you can do
by Keefe Contributor
Contributor

Re: iPhone X free beats headphones

Received Phone on the 16th of November and still no headphones. After numerous calls and promises my last call today has told me he can’t promise me a date on when I might get it. Broken promises again EE

by Grand Master
Grand Master

Re: iPhone X free beats headphones

@Keefe  How about the offer was so popular that EE stocks get depleted very quickly and EE has a backlog of these to get out when more come in.   It’s a FREE gift and you’ll get it when EE has one that can be allocated to you.   

by
EE Community Support Team

Re: iPhone X free beats headphones

Hello there @Keefe

 

Thanks for coming back to the community.

 

We will see what we can do to help you.

 

I have sent you a private message on here to get some details.

 

Speak to you soon 🙂

by
EE Employee

Re: iPhone X free beats headphones

Hi Keefe,

 

I have passed your details over to the team dealing with this.

 

Many thanks,

 

Lee

by Lbrown122
Explorer

Re: iPhone X free beats headphones

I ordered the phone on the 01/11/17, received it on the 13/11/17 and still no Beats X headphones, some 33 days later still no headphones.  Have called C/S numerous times to be told someone will call me back . . . . . . . . . . still waiting. :-(.  Would really apprecaite a response.

by
EE Employee

Re: iPhone X free beats headphones

Hi and welcome to the community @Lbrown122

 

I have sent you a private message to assist with this issue.

 

Many thanks,

 

Lee

by Braddyy_S
Visitor

Re: iPhone X free beats headphones

Hi, same problem here I was promised them contact someone when phone arrived they said don’t worry they will be with me but couldn’t confirm a date. I wasn’t happy they got delayed but atleast they would be coming. No contact the online chat today and said I’m no eligible. I’m on max plan 100gb for 25gb. Chose this deal because of the headphones. 

 

Could you please resolve this

by
EE Community Support Team

Re: iPhone X free beats headphones

Hello there @Braddyy_S

 

Thanks for posting.

 

I have sent you a private message on here to get some details.

 

We will see what we can do to help you.

 

Speak soon, Leanne.

 

by stel1993
Explorer

Re: iPhone X free beats headphones

Recieved my iphone X 256gb on 22/11/17 and still no beats headphones... 

by stel1993
Explorer

iPhone X free beats headphones

Recieved my iphone X 256gb on 22/11/17 and still no beats headphones... 

by Skilled Contributor
Skilled Contributor

Re: iPhone X free beats headphones

@stel1993, hi, I think one of the community support staff would be best to help you with this, you should have received them by now, or call CS they should be able to help you,

by
EE Community Support Team

Re: iPhone X free beats headphones

Hello @stel1993

 

Welcome to the community.

 

I have sent you a private message on here to get some details.

 

Hope to hear back from you soon 🙂

by AndreaF
New Member

Re: iPhone X free beats headphones

i ordered the phone 8th Nov, phone arrived on 2nd December and still havent received the headphones either... i have double checked the order and it states that i should get them... 

by
EE Community Support Team

Re: iPhone X free beats headphones

Hello there @AndreaF

 

Thanks for posting on the community.

 

I have sent you a private message on here to get this looked into.

 

Hope to hear back from you soon 🙂

by MrsL-05
Visitor

Re: iPhone X free beats headphones

Hi, I upgraded my phone the week before Christmas and still haven’t received my free beats. I’ve tried calling customer services but haven’t got time to sit waiting for my call to be answered. Can you help please? 

by Skilled Contributor
Skilled Contributor

Re: iPhone X free beats headphones

@MrsL-05, hi, if your having no joy getting through to CS, you could try speaking through chat on the EE website, or one of the Community staff will assist you on here.

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