by
EE Community Support Team

Re: iPhone X free beats headphones

I would keep them too @Gingerpc

 

Great idea with Apple Music 🙂

by a5in1 Investigator
Investigator

Re: iPhone X free beats headphones

ping

by
EE Community Support Team

Re: iPhone X free beats headphones

Hi @a5in1

 

Thanks for coming here.

 

What iPhone did you order for the other three?

 

Also did you order in store, over the phone or online?

 

Thanks, Leanne.

by a5in1 Investigator
Investigator

Re: iPhone X free beats headphones

Hi I ordered new a iphone x for each contract. 40MB data a month.

All done over the phone as one call.

Thanks for your help.

by zwisehall Investigator
Investigator

Re: iPhone X free beats headphones

Hi,

 

I’ve received Beats EP instead of the Beats X. Would this be a mistake? 

by
EE Community Support Team

Re: iPhone X free beats headphones

Hello there @a5in1

 

In this case I would suggest giving us a call so we can chase these for you.

 

Let me know how you get on 🙂

by
EE Community Support Team

Re: iPhone X free beats headphones

Hello @zwisehall

 

Thanks for posting.

 

Did you order the iPhone X?

 

Thanks, Leanne.

by zwisehall Investigator
Investigator

Re: iPhone X free beats headphones

Yes I was one of the first to pre-order on the morning of Friday 27th October on the 4GEE max 100gb plan. 

by
EE Community Support Team

Re: iPhone X free beats headphones

Thanks @zwisehall

 

If you speak to our customer service team on 150 they will be able to help you with this.

 

You should have had the Beats X sent and we will need to get this looked into.

 

Thanks, Leanne.

by zwisehall Investigator
Investigator

Re: iPhone X free beats headphones

Hi Leanne,

 

Thanks for the help,

 

I've called 150 but haven't been able to get through to a human, I'm not sure what extension/department this would fall under?

by
EE Community Support Team

Re: iPhone X free beats headphones

Hi @zwisehall

 

If you select option 1 for Mobile then select account queries.

 

Any of our customer service team will be able to help you.

 

Thanks. Leanne 🙂

 

by scotthayes
New Member

Re: iPhone X free beats headphones

Just received my free headphones and not the Beats X but Beats EP (worth lot less than £129.99) and have 3.5mm jack. For headphones given away from iPhone seems a bit daft it send out ones that need that little adaptor.

by Raffaello2017 Established Contributor
Established Contributor

Re: iPhone X free beats headphones

Mine are arriving on Monday 20 November 17, between 12:00 and 13:00 had both notifications from EE and DPD...

 

You don’t get the white to go with the silver iPhone X?

by
EE Employee

Re: iPhone X free beats headphones

let us know what you think of the Beats @Raffaello2017

 

Cheers

 

Lee

by Raffaello2017 Established Contributor
Established Contributor

Re: iPhone X free beats headphones

@Lee_H, I will definitely let you know how I get on with the BeatsX headset, can’t wait for it to arrive and I’ve also have a WiFi charging pad arriving too...

by Lollipop97
New Member

Re: iPhone X free beats headphones

I’ve had my iPhone X since 7/11 on the 100GB 4GEE plan and I’ve not received my BeatsX earphones yet, how can I get an update? 

 

Thanks 😊

by Brilliant Contributor
Brilliant Contributor

Re: iPhone X free beats headphones

@Lollipop97, It can take up to or maybe even longer, for you to get the headphones, but. I would suggest you ring EE customer service and see if they can inform you what is going on. I would have thought you would have received them by now.

by
EE Community Support Team

Re: iPhone X free beats headphones

Good morning @Lollipop97

 

Thanks for taking the time to join community 🙂

 

It's usually 16 days after the iPhone X has landed with you that you should get them (subject to stock availability)

 

Have you got the DPD app downloaded?

 

Have you checked to see if their are any notifications available?

 

If you are still concerned, then please call customer services as @Schockwave had advised.

 

Thanks

 

Richard

 

🙂

 

 

 

by Recos88 Valued Contributor
Valued Contributor

Re: iPhone X free beats headphones

I preordered my iPhone X in store on 27/10 and at the time was told I’d get the free beats x headphones 16 days after receiving my iPhone X. I picked up my phone in store on 3/11 but have had no headphones delivered still, 21 days later..

by Grand Master
Grand Master

Re: iPhone X free beats headphones

@Recos88   Then go to the store that you placed your iPhone order at as that’s where you ordered it from. 

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