14-11-2017 06:44 PM
Thanks for the help,
I've called 150 but haven't been able to get through to a human, I'm not sure what extension/department this would fall under?
15-11-2017 12:47 PM
Just received my free headphones and not the Beats X but Beats EP (worth lot less than £129.99) and have 3.5mm jack. For headphones given away from iPhone seems a bit daft it send out ones that need that little adaptor.
18-11-2017 08:56 PM
Mine are arriving on Monday 20 November 17, between 12:00 and 13:00 had both notifications from EE and DPD...
You don’t get the white to go with the silver iPhone X?
19-11-2017 02:02 PM
@Lee_H, I will definitely let you know how I get on with the BeatsX headset, can’t wait for it to arrive and I’ve also have a WiFi charging pad arriving too...
23-11-2017 09:35 PM
I’ve had my iPhone X since 7/11 on the 100GB 4GEE plan and I’ve not received my BeatsX earphones yet, how can I get an update?
23-11-2017 10:05 PM
24-11-2017 09:08 AM
Good morning @Lollipop97
Thanks for taking the time to join community 🙂
It's usually 16 days after the iPhone X has landed with you that you should get them (subject to stock availability)
Have you got the DPD app downloaded?
Have you checked to see if their are any notifications available?
24-11-2017 09:55 AM
I preordered my iPhone X in store on 27/10 and at the time was told I’d get the free beats x headphones 16 days after receiving my iPhone X. I picked up my phone in store on 3/11 but have had no headphones delivered still, 21 days later..
24-11-2017 10:12 AM
@Recos88 Then go to the store that you placed your iPhone order at as that’s where you ordered it from.
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