iPhone X free beats headphones

[qsee]

Hi,

when i I preordered my iPhone on the forum people were saying they come with free beats headphones.

i have not received this or seen no info.

any advise if such is true and when I should get them as I have my X

Thanks

[Subie_Sam]

They will be sent out in the following couple of weeks after you receive the phone 😉 

[Laura1_8]

I rang up earlier as I didn’t receive them either. Apparently if you ordered on launch day the headphones aren’t included. This only started this Monday on web orders and Friday 3rd for phone orders. Typical 🙄 

[Schockwave]

@Laura1_8, The reason for this is if you order online or by phone, then you have 14 days in which to return your IPhone, if for any reason you are not happy, so that is why you will receive the headphones after 14 days.

[Laura1_8]

Thank you @Schockwave. The gentleman on the phone said I just wasn’t entitled to them and even went through the recorded conversation from Friday when making the order and said at no point were the headphone offered to you. I took out a max plan and thought all new customers on this price plan got the headphones included 

[Schockwave]

@Laura1_8, It depends which price plan you chose, I believe it had to be a Max Plan of at least 40GB, and is still showing as such when I looked just now. If you ordered the one with 25GB, then it does not show that the headphones are included.

Actually, I first did my order on 27th and then re-did it on 28th and both times the headphones were included. The first time I ordered online, but the next day I rang up and the original order was cancelled and the order was re-done and headphones were included, as it showed on the website and still does.

[Richard_C · Accepted solution]

Hi everyone 🙂

All customers who pre-ordered the iPhone X on 40GB 4GEE Max Plans and above (including customers who take out  the special introductory offer of 100GB for 25GB with EE’s Annual Upgrade) from EE will also receive a free pair of the super popular Beats X headphones – worth a whopping £129.95!

Customers will be sent their Beats X within 16 days of receiving their iPhone X. 

Oh and they will be Black, if anyone wanted to know 🙂

Thanks

Richard

🙂

[Laura1_8]

@Schockwave It was the max plan offer of 100gb of data. Hopefully I’ll still receive them. 

[qsee]

Hi Richard

it was on the max plan with the 100gb data as an upgrade.

This wasn’t mentioned to me at the time as as a business customer I went onto the consumer price plan.

can I confirm I will get these, as it wasn’t mentioned whilst ordering?

i was planning to order additional 6 lines all on the X. If they all come with free beats it’s something I can give to the employees as a nice gift too!

thanks 

[Richard_C]

Have a lovely weekend @Laura1_8

Richard

🙂

[Laura1_8]

Thank you @Richard_C for clearing this up. 

[Tezreeves]

iPhone X ordered 28th Oct max 100

phone received 3rd Nov

going to Lanzarote 16th Nov

what are the chances of receiving earphones before we go ???????

[Duncan77]

---

@Tezreeves wrote:

iPhone X ordered 28th Oct max 100

phone received 3rd Nov

going to Lanzarote 16th Nov

what are the chances of receiving earphones before we go ???????

---

I received mine via DPD yesterday - check on their app to see if anything is on its way to you 🙂

[Tezreeves]

Ordered iPhone X 28th Oct on 100gb 

received phone 3rd Nov (love it)

going holiday to lanzarote 16th Nov

whats the chances of receiving beats earphones before we go ?????

[Richard_C]

Hi @Tezreeves

Thank you for coming to community 🙂

I can see @Duncan77 has offered you some help.

We can't give you a delivery date, DPD will notify you when they are on the way.

They will be amazing to listen to some tunes on the beach though.

Hope they come before Lanzarote.

Richard

🙂

[Tezreeves]

👍🏽🤞🏼

Sent from my iPad

[Richard_C]

Hi @Tezreeves

I'm not quite sure what you have posted?

I am getting 4 x small squares?

Thanks

Richard

🙂

[Gomrathb]

@Richard_C Does this apply to orders upgraded in store? Or do I have to go back to the store/ring CS and get them to send them out to me? 

Cheers 

joey 

[Richard_C]

Hi @Gomrathb

Thank you for coming to see us 🙂

Your Beats headphones will be sent to your home address within 14-16 days.

Thank you

Richard

🙂

[Gomrathb]

@Richard_C, 

thanks for the quick response and nice! I look forward to receiving them. 

Finally recieved my 256gbSG iPhone X on Sunday morning from my store. Absolutely loving it. I don’t even miss the home button now. 🤣🤣🤣