11-02-2018 11:00 AM - edited 11-02-2018 11:05 AM
Hello! I want unlocking my iphone, but he in blacklist. I used the phone for almost a year, then made a full reset and it was blocked and blacklisted. What should I do?
11-02-2018 11:04 AM
Hello @Nikolay why has the device been blacklisted? Where did you get it from?
It is not normally possible to get a device unblacklisted.
11-02-2018 11:07 AM
I bought it officially in the store. I live in Ukraine. Everything worked fine before I did a full reset. After that, the phone stopped accepting the Ukrainian SIM card and after checking it turned out that he was on the blacklist.
11-02-2018 11:11 AM
I bought a new, sealed phone. The fact that he is now blocked on EE, I found out only after he stopped taking my Ukrainian card.
iPhone 6s 355767079283151 Неизвестно phoneModel: iPhone 6s serialNumber: FFMRM6RWGRYF manufactureDate: April 24, 2016 manufactureDate: 1 г. 9 м. 2 н. 3 д. blacklisted: BLACKLISTED iCloudLostMode: CLEAN
11-02-2018 11:36 AM
Thank you for confirming. To get more information on why this device has been blacklisted please contact customer service or Live Chat who can access your account:
11-02-2018 11:52 AM - edited 11-02-2018 11:55 AM
No I am sorry access to accounts is not allowed through here only through customer service or Live Chat.
11-02-2018 12:05 PM
I just live in Ukraine and do not speak English. I correspond through an interpreter. And they do not have a chat. What should I do?
11-02-2018 12:21 PM - edited 11-02-2018 12:22 PM
You will need to contact EE on +44800 956 6000 options 2, 4 and give them the IMEI number of the device so they can check for more information on why it has been blacklisted.
11-02-2018 12:33 PM
Welcome to the community.
It sounds like the phone you bought was previously an EE contract phone and has possibly been blacklisted after the phone was reported as lost or stolen.
If you're unable to speak to our customer service team, I recommend going back into the store where you purchased the phone from to discuss this and try and locate the original owner.
11-02-2018 01:08 PM
Regardless of that, the phone is blacklisted @Nikolay.
The store you bought it from will have to contact the supplier of the phone to find out why it has been blacklisted.
Hopefully they can sort this out for you.
11-02-2018 01:12 PM
This is unfortunately useless ... On ebay there is an unlocking service. They ask for $ 65. So somehow you can unblock it)
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