by coloquil1 Contributor
Contributor

how do I unlock my buzzard 2

i have been in touch with ee tech dept and they sent me an email to unlock my buzzard 2 but it does not worki have an sky sim but cannot get to the website 192.168.1.1 so how can i get this unlocked please

11 REPLIES 11
by Grand Master
Grand Master

Re: how do I unlock my buzzard 2

@coloquil1  With your phone/tablet connected to the buzzard go to that IP address. 

by Profile closed
Not applicable

Re: how do I unlock my buzzard 2

Hello @coloquil1 have you requested the unlock and did the email contain the unlock code for your device?

 

Here is a link containing more information on unlocking a device through EE:

 

https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/55...

 

🙂

by coloquil1 Contributor
Contributor

Re: how do I unlock my buzzard 2

hi,thank you for replying i have the imei number and the unlocking code but when i put the sky sim in the buzzard it does not go to the website 192.168.1.1 and when i plug my android phone into the dongle and put in this address manually it still does not go to the site?

by Profile closed
Not applicable

Re: how do I unlock my buzzard 2

Hello @coloquil1 what device are you using to try and connect to the Buzzard? Does it connect via WiFi successfully? 🙂

Highlighted
by coloquil1 Contributor
Contributor

Re: how do I unlock my buzzard 2

hi tom,

            when with ee i can get the wifi succesfully i was told to connect the sky sim i wish to use and it should display network is locked but of course there is no display on the buzzard so i have tried to go to the address 192.168.1.1 and it just wontr go to this adress i have tried everthing i can think of but nothing works i can use my smart phone and get a adress that says admin code and password but dont know what this is must admit getting a bit annoyed at mo

by
EE Community Support Team

Re: how do I unlock my buzzard 2

Hi @coloquil1,

 

Welcome to the EE Community.

 

We are aware of some issues with the unlocking of Buzzard devices.

 

We are working with the manufacturer on a fix and hope to resolve the issue soon.

 

Thanks

 

James

by coloquil1 Contributor
Contributor

Re: how do I unlock my buzzard 2

be grateful of a time limit for when there is a soloution james.

 

 keith 

by
EE Community Support Team

Re: how do I unlock my buzzard 2

Hi @coloquil1,

 

I'm afraid I don't have a estimated date at the moment.

 

We'll let you know as soon as we have an update.

 

Thanks

 

James

by
EE Community Support Team

Re: how do I unlock my buzzard 2

Hi @coloquil1,

 

This issue has now been fixed.

 

Please get in touch with customer services for a new unlocking code.

 

Thanks

 

James

by coloquil1 Contributor
Contributor

Re: how do I unlock my buzzard 2

hi James,

       IT IS NOT FIXED BUT I AM GOING TO BUY AN UNLOCKED ONE AND EE HAVE KINDLY SAID THEY WILL SEND ME A CHEQUE.SO I SUPPOSE IT IS FIXED IN A WAY.

 

THANK YOU FOR YOUR HELP

 

    KEITH

 

by
EE Community Support Team

Re: how do I unlock my buzzard 2

No problem @coloquil1

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.