by Hannah_here
Explorer

dns address could not be found when I try to use the Internet on my Sony xperia

Sony xperia m4 aqua 

I frequently have the message 

'dns address could not be found'

When trying to use 4g. The websites work perfectly if I'm connected to the WiFi though. I have a considerable data allowance and always check for coverage. Facebook and messenger works though. I tried resetting APN as instructed before and it worked but only that once, it's not worked since. It's so frustrating, I couldn't use Internet banking earlier so couldn't do my shopping. 

My handset has been back once because the speaker wasn't working for calls, the loudspeaker for hands free isn't working again but I don't want to send it back again. 

Really hope someone can help, it's so frustrating. A fantastic phone that seems to be full of glitches and released too soon.

Thank you EE community for listening 🙂 

5 REPLIES 5
by
EE Employee

Re: dns address could not be found when I try to use the Internet on my Sony xpe

Welcome to the Community @Hannah_here

 

Sorry to hear you're having issues with data on your phone.

 

Can you try deleting the current APN and manually adding with the below;

 

Name Internet

APN everywhere

Proxy Leave Blank

Port Leave Blank

Username Leave Blank

Password Leave Blank

Server Leave Blank

MMSC http://mms/

MMS Proxy 149.254.201.135

MMS Port 8080

MCC 234

MNC 30

Authentication Type PAP

APN Type If you have choices select internet + mms otherwise type in *

 

Pop back and let me know if this works!

 

Thanks - Karen. Smiley Happy​​​​​​​

Highlighted
by Hannah_here
Explorer

Re: dns address could not be found when I try to use the Internet on my Sony xpe

This seems to have worked!  Looking forward to trying it when out and about tomorrow, although the problem has been frequent but not permanent so I'm not sure if it's fixed it permanently. 

Thank you so much for getting back to me so quickly, I'm so pleased. 

Hannah 

by
EE Community Support Team

Re: dns address could not be found when I try to use the Internet on my Sony xpe

Morning @Hannah_here.

 

Thank you for trying this.

 

Please do pop back and let us know how you get on @Karen_C will be happy to see this 🙂

 

Thanks, Leanne!

by Mikaela88 Investigator
Investigator

Re: dns address could not be found when I try to use the Internet on my Sony xpe

Hi I am having the exact same issue with my Xperia z5

how  do i go about changing the APN?

Thanks in advance

by
EE Employee

Re: dns address could not be found when I try to use the Internet on my Sony xpe

Morning @Mikaela88

 

I've replied to your other post!

 

Thanks - Karen. Smiley Happy

 

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