18-03-2018 02:32 PM
Back to the old 30 day notice period, you must "call" customer services.
Now in other places it comments that "call customer services on other platforms", so it can only mean the online chat is deemed as meeting this requirement.
Anyone with more legal minds answer this one?
18-03-2018 02:39 PM - edited 18-03-2018 02:43 PM
What "old 30 day notice period"? It still operates.
You can't cancel by Live Chat. To cancel your pay monthly contract after more than 14 days, call 150 from your EE phone or call 0800 079 8586 from another phone or write to EE.
18-03-2018 02:41 PM - edited 18-03-2018 02:42 PM
Thank you for taking the time to visit the Community.
You need to call customer service, from any platform that is capable of making a call (landline, mobile, VoIP). You need to physically speak to someone at EE to give them your 30 days notice or as already suggested, you can write to EE.
Using Live Chat or a form of Social Media is not calling customer service.
18-03-2018 02:41 PM
Your point is irrelevant as it's EE network policy. You cannot blame EE for your situation (traveling). So either phone in advance and settle early and move to PAYG, just cancel when you get the opportunity, or as @XRaySpeX has said write.
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