02-06-2017 02:54 PM
I have just arrived in Rome and my phone will not let me send a text. I can receive but not send. Can anybody help?
i have send as SMS on, and have signal.
Solved! See the answer below or view the solution in context.
05-06-2017 01:21 PM
02-06-2017 02:55 PM
@Sunshinemeg Did you activate roaming on your account before leaving the uk ? If you did are you putting 44 or +44 instead of the 0 ? And have you rebooted the device since you got there ?
02-06-2017 02:59 PM
Hi @Sunshinemeg and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using format of 00447*********
Also, please let me know If you are using an EE personal or business account?
02-06-2017 03:32 PM
Didn't know I had to tell customer services so haven't done. Have tried to text roaming to 150 and can't, have tried calling 150 but it tells me I need to have call barring deactivated first which I don't know how to do? I'm on a network that says TIM if that helps?
02-06-2017 03:36 PM - edited 02-06-2017 03:37 PM
05-06-2017 04:42 AM
I spoke to a customer care assistant via live chat on Friday and was assured it had been sorted on my EE personal account. Well that was clearly a lie as I still cannot phone and can only text if I turn on data roaming. First stop when I get back to the UK will be cancelling my account. Appalling service
05-06-2017 08:43 AM
Hello @Sunshinemeg sorry to hear you are still having problems. Is roaming showing as enabled on your account now? You can check by logging in to your MYEE account online and navigating to MYEE>Manage device:
If so have you restarted the phone since? You can also try a manual network search to see what ther local roaming networks are available. 🙂
05-06-2017 10:35 AM
Good morning @Sunshinemeg
Thank you for coming to community 🙂
I'm sorry to hear that you are having problems using your services.
Please see our Roaming with EE - What to do if you're having problems abroad post.
Hopefully some of the hints, tips and tricks can help you.
Let us know how you get on, I know @Profile closed has reached out to try and help you this morning.
05-06-2017 11:57 AM
I have roaming unlocked but can't phone. Can only text uk if I turn data roaming on. Utterly useless, my baby has been sick and I can't get news easily via text. So fed up
05-06-2017 12:09 PM
Hello @Sunshinemeg what phone do you have? Have you tried restarting it and/or a manual network search to see if any other networks are available? 🙂
05-06-2017 12:27 PM
Hello @Sunshinemeg you can perform a network reset by tapping settings>general>reset>reset network settings (you will have to re-enter WiFi passwords after). If it still does not work can you get hold of another phone to try the SIM card in? This will confirm a line or device fault. 🙂
05-06-2017 12:46 PM
05-06-2017 01:12 PM
I spoke to customer services Friday who should have sorted that. Network reset hasn't worked. Clearly everybody is just guessing. I am so angry with EE for the hassle being caused here.
05-06-2017 01:19 PM
Hello @Sunshinemeg this is a public user forum that does not have access to accounts only general advice and help can be given through here. If you are not happy with your service then you will need to speak to customer service/Live Chat who can diagnose the problem or you can make a complaint to EE using the information contained in this link:
05-06-2017 01:21 PM
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