by Kayy124

cant call uk from abroad

Hi I am in the Netherlands I had a text saying calls and text to U.K. Are included in my package, but it won't let me make any calls or sent text, I've tried to register with my EE but won't let me go past the 'I am bill payer' I don't have access to any other internet, and obviously I can't call EE customer service! Please help!! 

EE Community Support Team

Re: cant call uk from abroad

Good morning @Kayy124


Welcome to the EE community and thanks for becoming a new member 🙂


How is your time away?


Here are the charges and information for the Netherlands should you want to have a look.


Have you tried manually searching for a network?


If so and the services still aren't working, then this sounds to me like Roaming hasn't been activated yet.


So this doesn't happen again, please have a look at our EE Roaming - Getting ready to use your phone abroad post.


If you are an EE pay monthly personal customer then please get in touch with us. There will be an option to speak to the live chat service team.


Let us know how you get on.









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