Highlighted
by
New Member

cancelled account but just received text saying my plan has refreshed

I called EE early December as I was moving to Australia for 7 months and so wanted to cancel my account and move to an australian sim to pay as you go. I had had my phone and account for over two years so the guy on the phone said no problem and told me how ot unlock phone. I thought it was all sorted but now i"m in Australia, I've received a text saying my plan has refreshed. I logged in to check and it seems the account is cancelled but I'm just confused because of the text. If anyone can advise as to why the text woudl have come and if I need to worry, that would be great.

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: cancelled account but just received text saying my plan has refreshed

@cpduncanson  You will need to speak with customer services about this during opening hours. ( UK time ). This is just a public forum and there is no account access here. 

Highlighted
by
EE Community Support Team

Re: cancelled account but just received text saying my plan has refreshed

Good morning @cpduncanson

 

Thanks for coming to see us from down under 🙂

 

@Chris_B  is right and you will please need to get in touch with our customer services team from an alternative landline or mobile number.

 

Thanks

 

Richard

 

🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.