The EE Community

Technical Error on Website and App

I get the following error message when trying to access certain areas of the website such as 'Shop':Sorry, looks like a technical errorPlease call us on <a href="tel:08009566000">0800 956 6000</a> and we’ll try to get things sorted.It only occurs whe...

Switch from contract to top up living abroad

Hello,I'm currently living abroad and interested in keeping my current EE mobile number while switching to top up option. I would like to know how I can manage this switch, considering I'm not in the UK and unable to come back to the UK for a while.I...

SIM card not working. Need to get in touch with EE but cannot make a phone call

Does anyone know how to get in touch with EE tech support without making a phone call? I am currently overseas and my EE SIM card is no longer working. I obviously cannot call them without it being an international call which will cost me a small for...

Re: Ps5 portal

I’ve got a ps portal and when I try use my EE hotspot the data never works. It says can’t find connection. I just don’t understand why EE would sell ps portals for they’re phone data to not work as a hotspot 

Network Issues

Is the network down, as both my personal and work is saying no service?

Not happy

I'm quickly regretting switching to ee. Firstly the app doesn't work路‍...I switched to this company because they advertisd around ee 'game mode' wich appealed to me but my app won't conect to my router for myself to enjoy the benefits for what I want...

EE mobile app under help section it no longer shows live chat

Need to have router rewired to another room

So two things I need to have my main point rewired to another room had my garage converted to a gaming room and having my PC hard wired to the router is what I want to have done, how do I get EE to come do this for me?I upgraded to full fibre on Frid...