Community Activity

Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by Investigator
  • 99760 Views
  • 631 replies
  • 350 Helpful

Parental Controls

Hi,Anyone else unhappy that broadband parental controls are not available for "legacy accounts"? I upgraded my broadband only in November thinking I would have access to the parental controls that are heavily advertised. But no. I don't have access t...

Almamay5 by Investigator
  • 15 Views
  • 3 replies
  • 1 Helpful

Ring doorbell

I have just upgraded to EE fibre and my Ring 3 plus doorbell won't connect to the new network. Has anyone had the same problem?

yt5754 by Investigator
  • 1757 Views
  • 12 replies
  • 3 Helpful

Insurance claim delay

I have claim for lost phone insurance on 16/01/2023 but I can’t get any updates any one can help please Even they did not explain me why it takes more than one month to process every time they are change the claim.I have Claim lost claim later on the...

Shefe by Explorer
  • 1386 Views
  • 12 replies
  • 4 Helpful

Roaming

Hi, I have just paid £10 to use roaming in Australia. Just arrived in Australia and received a text from EE saying that all calls to countries outside the EU will be £1.35 a minute. I thought that calls to an Australian phone number would be included...

Robury by Visitor
  • 689 Views
  • 6 replies
  • 0 Helpful

Resolved! Xbox Game Pass not activating

Hi all,I'm having issues adding the free 12 month game pass to my account, every time I accept the T+C's it gives me an error. Tried multiple devices but nothing is working. How can I get this added to my account or can the link be fixed either on th...

Azorian10 by Investigator
  • 77 Views
  • 5 replies
  • 3 Helpful

Managing Smart Hub Plus using EEapp

I have just  transferred from BT TO EE broadband. Which went smoothly. I was impressed that I could transfer all my existing devices to the new hub by copying the old BT hub name and password to the new Smart Hub. I set the hub up using the app on my...

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

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