06-08-2017 08:19 PM
I message 150 regarding apple music and they send me a text saying it's up and ready for me to use, i click on apple music through the joined through ee tab on the app and it says you don't have a membership through EE? help
06-08-2017 08:50 PM
Check in your phone Settings whether the mobile no. it thinks it is is correct. If not, try putting the SIM in an iPhone or simple feature phone where you can change the stored no. manually. That should fix it.
Or call EE as generally a network refresh will correct the number which is in the device.
07-08-2017 09:50 AM
Thanks for coming to community 🙂
Have you had an EE Apple Music subscription before?
Have you text MUSIC to 150?
Does your correct phone number display in your phone's settings?
Check that the correct mobile number is showing on your phone:
If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.
07-08-2017 12:02 PM
Thanks for your quick response.
When you text MUSIC to 150 it can take a while to receive the reply. Thanks for your patience so far.
You should get a couple of texts asking you to reply. Once this is completed, you will be sent the link to Apple Music.
Have you an Apple Music subscription before?
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