You don't have apple membership with ee

I have tried to get free Apple for six months unfortunately every time I try to join via ee it says that I don t have apple membership with ee. I've done the texts to 150 and they confirmed saying that I've started the  apple membership. I tried texting music again add they've said that your free trial has already started. I'm not sure what to do?? I also have a Samsung phone.

EE Community Support Team

Re: You don't have apple membership with ee

Hi @aaishak54


Welcome to the EE Community. 🙂


Does your correct phone number display in your phone's settings?


Check that the correct mobile number is showing on your phone:


  • iPhone – Tap Settings>>> Phone>>>My Number
  • Android – Tap Settings>>> About Phone>>>My Phone Number


  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install.
  • Once done, Tap on the link in the text message to activate correctly with EE.


If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.




Chris 🙂

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