06-12-2017 11:23 AM
I was wondering if anyone can help me please, long story short I have had a default wrongly put on my credit file and EE are not helping me at all to rectify this.
I have booked a consultation tomorrow with a solicitor and have all my statements from the Ombudsmen who also noticed I have been charged for a handset that was already paid instead of a package so he agreed to help me. Is a solicitor my only option as this is costly or has anyone else had any luck? This has been ongoing for three years and I'm so stressed with it all. Any advice would be greatly appreciated. Thank you.
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06-12-2017 11:37 AM
How does EE use my credit file information? might provide some useful info.
07-12-2017 02:59 PM
Thank you to you both but I already have contacted several times and been to the ombudsmen at this point loosing faith in the company and see no other option but to see a solicitor this evening.
Feeling like a bad person and having your credit ruined after seven years being loyal to a company and spending in excess of £7000 quite frankly is disgusting.
Any other options would be greatly appreciated I have contacted watch dog, citizens advice, solicitor and social media sites yesterday just to get some advice. It is becoming so costly and time consuming over a £41 admin error on Orange's behalf.
23-02-2018 04:28 PM
Hello did you resolve the issue in the end as I had the same problem I was told it had been removed and have found out it is still on there!
23-02-2018 05:07 PM
Surely orange/EE have to look at phones swapping from orange to EE and looking at posts on this forum and others were mistakes have clearly been made and withdraw these defaults
23-02-2018 05:54 PM
by Jneux 30-12-2017
by Gnomeface 23-12-2019