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Can you tell me why
Are you a contract or PAYG customer ?
If contract you have you used your allowance?
if PAYG have you used your allowance ?
Is cellular data turned on on the device ?
Have you allowed the apps to use cellular data ?
have you had a look at THIS ?
Hi @Pcowell96 and welcome to the community.
So we can try and assist, please could you answer the questions that @Chris_B has asked.
One of these options may help you find the answers you need.
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